Privacy Notice
Introduction
MINDZEN PTE. LTD ("Aetheria Hub", "we", "us" or "our") is the Controller for the processing implemented through this website accessible at https://www.virtualloverai.com and/or any affiliated website or application to which visitors or users may be redirected (the "Services"). MINDZEN PTE. LTD is duly incorporated in the Republic of Singapore.
The Services are an online chat application that uses artificial intelligence algorithms to generate virtual and fictional characters (the "AI Companions"), with whom you as a user of the Services ("you") can chat and exchange messages. The Services also include, but are not necessarily limited to, other media such as images, videos and voice notes. Parts of the Services may require you to create a user account and/or become a paid subscriber.
This Privacy Notice details how Aetheria Hub collects, uses, discloses and handles your Personal Data for the Services and, as applicable, your rights under the EU GDPR, UK GDPR, FADP, CCPA, and other Applicable Data Protection Law.
By using the Services, you agree that you have read and understood our Privacy Notice.
Definitions
| Term | Definition |
|---|---|
| Content | Information you provide to register and/or use our Services, including Personal Data, inputs in conversations with AI Companions, and outputs in response. |
| Consent | Freely given, specific, informed and unambiguous agreement to Processing of Personal Data. |
| Controller | The entity determining purposes and means of Processing (Aetheria Hub). Includes "Business" under CCPA. |
| Data Subject | An identified or identifiable natural person. Includes "Consumer" under CCPA. |
| Personal Data | Any information relating to Data Subjects. |
| Processing | Any operation performed on Personal Data. |
| Subscription | An arrangement between Aetheria Hub and you to use the Services. |
| User / you / your | A person visiting or using the Services. |
| Visitor | Anyone browsing without a valid Account/Subscription. |
1. Personal Data We Collect
1.1 Account Data
| Data | Source |
|---|---|
| Email address | Mandatory registration field |
| Encrypted password | Mandatory registration field |
| Nickname / screen name | As disclosed by you |
| User gender | As disclosed by you |
| First / last name | Via third-party login (e.g., Google, Apple SSO) |
| Creation date/time and signup provider | Generated based on your selections |
| Age verification results | As applicable based on your location |
| Currency | Based on detected country |
| Country / city | Detected via IP address |
| Sign-in data (date/time, IP, count) | Generated by us |
1.2 Usage Data
- AI Companion customization and feature usage
- Image generation preferences
- Chat and voice call data
- User preferences for AI Companions (appearance, personality, etc.)
- User prompts and generated outputs containing Personal Data
1.3 Support Data
- "Contact Us" form submissions
- Device / browser information
- Cookies
1.4 Payment Data
- Name, email, card brand, last 4 digits
- Transaction details, BIN country, IP
- Payment method, refund type
1.5 Marketing Data
- Email, name, account number
- Email engagement data
1.6 Moderation Data
- AI model prompts / requests
- Flagged content actions
- Content metadata
- Account history
- Law enforcement data as needed
2. How We Use Your Data
- Provide, maintain, and improve the Services
- Process payments
- Send technical notices, security alerts, and support messages
- Respond to your questions and requests
- Monitor and analyze trends and usage
- Detect, investigate, and prevent fraud and illegal activities
- Personalize your experience
- Train and improve our AI models and moderation technologies
- Prepare de-identified datasets for model training
- Conduct internal research and develop new features
- Deliver marketing communications (with your consent)
- Comply with legal obligations and enforce our terms and policies
3. Marketing
We may send marketing communications you can opt out of by:
- Clicking "Unsubscribe" in any marketing email; or
- Contacting us per Section 11.
Service-related communications are unaffected by your marketing preferences.
4. Third Party Marketing
We require your express opt-in Consent before sharing Personal Data with third parties for marketing purposes.
5. Disclosing Your Personal Data
| Category | Examples |
|---|---|
| Service providers | Payment processors, hosting, email marketing, moderation tools, LLM providers |
| Professional advisers | Lawyers, accountants, IT advisers |
| Legal / regulatory authorities | As required by applicable law |
| Our staff | As needed to carry out their work |
| Corporate successors | In event of restructuring, sale, or change of control |
| Analytics | Aggregated, de-identified information shared with affiliates and partners |
We do not sell Personal Data without your Consent.
6. Retention Period
| Data Type | Retention |
|---|---|
| Account Data | 3 years after last activity, or upon deletion request |
| Financial / transactional data | 10 years (per tax/accounting laws) |
| Marketing data | Until Consent withdrawal, or max 2 years after last interaction |
| Legal dispute data | As long as necessary to defend or exercise legal rights |
7. Personal Data of Minors
We do not provide Services to or collect data from anyone under 18 years of age. Underage accounts are deleted and blocked immediately upon discovery.
8. Third-Party Links
The Services may include links to third-party websites. We are not responsible for their privacy practices and encourage you to read their privacy notices.
9. Your Data Protection Rights
| Right | Description |
|---|---|
| 9.1 Access | Request a copy of your Personal Data |
| 9.2 Rectification | Correct inaccurate data |
| 9.3 Erasure | Request deletion in certain circumstances |
| 9.4 Restriction | Request suspension of Processing |
| 9.5 Portability | Receive data in machine-readable format |
| 9.6 Withdraw Consent | Withdraw at any time, free of charge |
| 9.7 Object | Object to Processing based on legitimate interests |
| 9.8 Object to Direct Marketing | Opt out of marketing at any time |
10. International Data Transfers
You may request copies of the safeguards under which your Personal Data is transferred outside the EU/UK/Switzerland.
11. Contact Us / Complaints
Email: skiesazure62@gmail.com
Address: MINDZEN PTE. LTD, Singapore
We respond to legitimate requests within one month. You may also lodge complaints with your local data protection supervisory authority.
12. Data Security
We implement appropriate technical and organizational security measures to protect your Personal Data from accidental loss, unauthorized access, alteration, or disclosure.
13. Changes to This Privacy Notice
We may revise this Privacy Notice from time to time. Substantial changes will be notified via email or through the Service. Continued use of the Services thirty (30) days after revisions take effect constitutes your acceptance.