Terms of Service

Welcome to VirtualLover AI!

These Terms of Service (the "TOS") set forth the legally binding terms for your use of www.virtualloverai.com and/or any of our online channels, platforms, products or services, including all content contained therein ("Services").

The Services are owned and operated by MINDZEN PTE. LTD, duly incorporated in the Republic of Singapore.

By accessing and/or using the Services you agree to be bound by these TOS and all other policies published on https://www.virtualloverai.com/en/legal ("Policies"). If you do not agree, please cease using our Services. The English language version will control if there is any conflict.

Our Services are intended for personal, non-commercial use only.

1. General

The Services are an online chat application using AI algorithms to generate virtual, fictional characters ("AI Companions"), with whom you can chat and exchange messages, images, videos and voice notes.

1.1 Account

You may need to create an Account with email/password or other login method. You are fully responsible for all activities under your Account. Your Account is non-transferable.

All registration information must be true and correct. You agree to keep it up to date and protect your credentials.

We may terminate or restrict your Account at any time for violations. You have no ownership interest in your Account.

1.2 Paid-for Services

Some features require payment via subscription or other paid access. You are responsible for all fees, charges and taxes.

1.3 User Safety

Do not disclose sensitive personal information (financial details, addresses, passwords) while using the Services. Report concerns via in-product buttons or email: skiesazure62@gmail.com.

1.4 Warranties

You warrant that: (a) you act on your own behalf; (b) you are of legal age; (c) if underage, you shall not use our Services.

2. Intellectual Property

All IP in the Services is owned by or licensed to MINDZEN PTE. LTD. You receive a personal-use license only, which terminates upon violation. All IP rights (AI Characters, platform design, logos, software) are our sole property. Feedback you submit may be used without restriction or compensation.

3. Your Content

You retain IP rights over your input but grant us a non-exclusive, royalty-free, worldwide, perpetual license to use your Content for:

• Policy compliance and service safety
• Service improvement, data analysis, research
• AI model training and enhancement
• Marketing and promotional purposes

4. Rules and Restrictions

5. Content Responsibility

5.1 User Responsibility

You are solely responsible for AI-generated output through your input. Aetheria Hub does not control or endorse AI-generated content.

5.2 Incidents and User Actions

Aetheria Hub is not responsible for actions taken following AI interactions. Exercise your own judgment.

5.3 Content Moderation and Removal

We may review flagged content and take action including removal, account termination, or reporting. No refunds for moderation actions. Contact: skiesazure62@gmail.com.

5.4 Prohibited Content

Zero-tolerance policy for CSAM. Known CSAM is reported to NCMEC or appropriate local authorities.

6. Payments and Autorenewal

Subscriptions may be billed monthly, quarterly, or annually. Premium features are disclosed during checkout. Subscriptions auto-renew; cancel anytime in Settings.

7. Cancellation

7.1 Cancel anytime in Settings. Access continues until end of billing period.

7.2 Upon expiration, your account reverts to free version. Resubscribe anytime.

7.3 Upgrade/downgrade takes effect next billing cycle.

8. Refund Policy

8.1 Subscription Refund

• 24 hours after payment to request a refund
• No refunds for user-side technical issues
• Card purchases only

8.2 EU/UK User Refunds

• 14-day withdrawal right from initial purchase
• Contact: skiesazure62@gmail.com
• Prorated reimbursement within 14 days
• Initial purchase only, not renewals

8.3 No Refund for Policy Violations

No refunds for content removed or moderation actions due to policy violations.

8.4 No Refund for Platform Changes

No refunds for feature modifications that do not alter core services.

9. No Guarantee of Accuracy

AI-generated content may not be accurate, original, or unique. Moderation controls may alter requests containing prohibited content.

10. Liability

THE SERVICES ARE PROVIDED "AS-IS" AND "AS AVAILABLE". WE MAKE NO WARRANTIES OF ANY KIND. WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES.

11. Third Party Links

Third-party links do not constitute our recommendation. You access them at your own risk.

12. Governing Law

Governed by the laws of the Republic of Singapore. Disputes resolved by arbitration at the Singapore International Arbitration Centre (SIAC).

13. Changes to Terms

We may update these TOS at any time. Continued use constitutes acceptance.

14. Termination

Either party may terminate. We may terminate your access with or without notice. We may assign the Services to third parties.

15. Miscellaneous

Invalid provisions do not affect remaining terms. These TOS are your entire agreement with us. Data processed per our Privacy Notice.

16. 18 U.S.C. 2257 Exemption

All content on the Services is generated by artificial intelligence and does not involve actual human beings. No real persons were used, depicted, or employed in the creation of any visual content. All content is exempt from the record-keeping requirements of 18 U.S.C. § 2257 and 28 C.F.R. Part 75.

Contact Us

Model Withdrawal Form (EU/UK Users)